Field Service Engineer


Location: Norwich, Norfolk
Salary: Dependent on experience
Job Type: Permanent – 40 hrs per week – Mon/Fri
Working with the Service Manager and liaising with the Service Controllers to service and repair forklift trucks at customers sites.

Position Requirements:

Skills & Experience:


  • Good customer facing skills.
  • Experience in Electrical / Mechanical Engineering in heavy goods / plant machinery / automotive.
  • Holds a valid UK driving licence.
  • Hold a valid permit to work in the UK.
  • Able to work unsupervised as required.
  • Desirable
  • Numerate
  • Literate
  • Computer literate



  • City and Guilds or BTEC qualification in a related field of relevance to the Forklift industry, or similar qualification.


  • Thorough Examination Qualifications.

Position Description:

Onsite Customer Forklift Truck Repairs

  • Repair of electrical, mechanical and hydraulic components.
  • Repairing hydraulic valves and rams.
  • Repairing final drive and gearbox components.
  • Repairing engines and components.
  • Inspecting and providing quotes to customers regarding repairs, in close liaison with the Service Manager.
  • To identify additional chargeable repairs that can be quoted to the customer.

Onsite Customer Forklift Truck Servicing

  • Responsible for servicing LPG, diesel and electric powered forklift trucks to a high standard, and with a view to preventative maintenance
  • Using a check sheet ensure the equipment is fully functional, and conforms to current legislation.
  • To carry out Thorough Examinations pending qualifications.
  • To identify additional chargeable repairs that can be quoted to the customer.

Onsite Customer Overhaul of Forklift Trucks

  • Responsible for completing a partial or full strip-down of LPG, diesel or electric forklift trucks.

Onsite Customer Battery Maintenance

  • Check voltages and gravities of traction batteries using meters and hydrometers.
  • Complete a battery survey and report on it as required.

Engineer Administration

  • Responsible for time entry, job reporting, part number identification and parts requests and customer sign off using a tablet.
  • Liaising with the Service Manager and the Parts Controller as necessary.
  • Any other reasonable duties related to this role.
  • Contact Name:
  • Job Reference: Engineer NorwichApplications by email only, strictly no agencies.
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