- What we hold, and why that matters
- Genuine STILL, Hyundai and Lonking parts
- STILL forklift parts
- Hyundai forklift parts
- Lonking forklift parts
- Parts for other makes
- Genuine OEM or compatible: which you actually want
- Parts for older machines
- It is not only forklifts
- How to order a part
- How you get the part
- What we need from you to get it right first time
- Parts, servicing and the paperwork
What we hold, and why that matters
Our depots carry over £1 million of forklift parts for all makes of forklift truck and materials handling equipment. That figure is the point of this page: a part that is on a shelf in the UK today is a truck back at work tomorrow, and a part that has to be ordered from a factory abroad is a truck standing still for a fortnight.
Stock covers the things that stop a truck and the things that wear out on a schedule: tyres, forks, chains, hydraulic seals and hoses, filters, brake components, contactors and switchgear, mast rollers, batteries and charger parts, seats, mirrors, beacons and lights. We also supply parts for attachments and ancillary equipment, which is where a lot of suppliers stop.
We have been supplying and servicing materials handling equipment since 1982, from eight depots with our own engineers, so the parts operation exists to support a working service department rather than as a catalogue on its own.
Genuine STILL, Hyundai and Lonking parts
Acclaim is the exclusive UK dealer and distributor for three forklift brands, and we hold genuine parts for all three. Dealing with the distributor rather than a reseller matters for two practical reasons: parts come with the manufacturer’s part number, and where a part has been superseded we can tell you what replaced it instead of selling you the old number.
The three ranges came to us at very different times, and only one of them goes back to the beginning.
- STILL parts, since 1982. Acclaim was the first and original STILL dealer in the UK and has been the exclusive UK distributor ever since, so STILL forklift parts are the range we have held longest by a very wide margin.
- Hyundai parts, since 2013. We have supplied the Hyundai materials handling range since 2013, and stock Hyundai forklift parts alongside the STILL range.
- Lonking parts. Lonking is the third brand we hold an exclusive UK appointment for, and we stock Lonking forklift parts on the same basis as the other two.
More on the other ranges we support: Flexi narrow aisle and Combilift. We supply parts for many other makes besides, so a truck that is not on that list is not a problem.
STILL forklift parts
Acclaim was the first STILL dealer in the UK and has been the exclusive UK dealer and distributor since 1982, so STILL is the parts range we know best. We supply genuine STILL parts for STILL counterbalance forklifts and for STILL warehouse trucks: reach trucks, pallet trucks, stackers, order pickers and tow tractors.
- Genuine parts from the distributor, with STILL’s own part numbers.
- Superseded numbers checked before we quote, so you get the part that replaced the old one.
- Older STILL trucks as well as current ones.
- Delivered to your site, or fitted by our own engineers, who service and repair STILL trucks.
The STILL trucks we supply new and used are on our STILL page.
Hyundai forklift parts
We have supplied Hyundai materials handling equipment since 2013, and we are the exclusive UK dealer and distributor for Hyundai. We hold genuine Hyundai forklift parts for the electric, diesel and LPG counterbalance trucks and the warehouse equipment we supply.
It works the same way as STILL: the serial number on the data plate identifies the build, we check for a superseded number, and the part is delivered or fitted by our engineers. See the range on our Hyundai page.
Have the serial number to hand and we can usually identify the part on the first call.
Lonking forklift parts
Lonking is the third brand we are exclusive UK dealer and distributor for. We supply genuine Lonking parts for the electric, diesel and LPG counterbalance forklifts and the warehouse equipment we sell new, and for the used Lonking trucks we sell from our own stock.
Our own engineers service, repair and thoroughly examine Lonking trucks, so the part and the person fitting it come from one place. The range is on our Lonking page.
Parts for other makes
Many sites run more than one make. We supply forklift spare parts for all makes, including machines we did not sell you, through nationwide supply routes.
We are also an authorised dealer for Combilift, Flexi, Genie and Kärcher, and we support those machines with parts and servicing.
For any other make the process is the same. Give us the serial number and the model from the data plate and we find the part. Where a genuine and a compatible part both exist, the quote tells you which one it is. Tyres and batteries have their own pages.
Genuine OEM or compatible: which you actually want
We supply both, and we will tell you which we would fit ourselves.
| Aspect | Genuine OEM | Compatible |
|---|---|---|
| Part number | The number and tolerances set by the manufacturer | Made to the same specification by a third party |
| Cost | Higher | Lower |
| Right for | Safety critical items, mast and hydraulics, newer machines | Consumables and wear items on an older truck |
What we will not do is quietly substitute one for the other. If you are quoted a compatible part, the quote says so.
Parts for older machines
We hold parts for machines up to around 20 years old, not only current models. This is the single most common reason people end up on the phone to us: a truck that still does its job perfectly well has been declared unsupportable by somebody else.
Where a part is genuinely obsolete there are usually still options: a superseded equivalent, a pattern part, a repair to the original component, or a refurbished unit. If none of those work, that is the point at which it is worth talking about part exchange rather than spending more on a truck that has reached the end.
It is not only forklifts
We supply parts across the range of equipment we sell and service, from manual pallet trucks through powered pallet trucks, stackers and reach trucks to VNA equipment, access platforms and construction equipment. We have nationwide supply routes for machinery we did not sell you.
For manual handling equipment such as pallet trucks and lift tables, small items are often quicker to buy outright than to repair. If you are weighing that up, our equipment listings show what a replacement would cost.
How to order a part
Call 01708 861 414 or send us a message. Four steps, and most orders are settled on the first call:
- Tell us which machine. If it is on contract with us or on hire from us, its fleet number is enough for us to look it up. For any other machine, give us the serial number and the make and model from the data plate.
- Tell us what it is doing, or which part you need, with a photo if you can take one.
- We quote the part, and the quote says whether it is genuine or compatible.
- Choose delivery or fitting: a courier to your site, collection from your nearest depot, or fitted by our own engineers.
There is more on each step below.
How you get the part
Three ways, depending on how urgent it is and whether you have someone to fit it.
- Collect from your nearest depot, if you are close and you want it now.
- Overnight courier to your site, which covers most orders placed during the working day.
- Fitted by our engineers, which is the right answer for anything hydraulic, structural or safety related, and for anyone without a maintenance fitter on site. Our engineers work out of eight depots, and they also carry out planned servicing and repairs.
What we need from you to get it right first time
Ordering the wrong part costs more time than ordering no part at all.
Four things make it quick:
- The serial number. On most trucks this is on a plate on the chassis or stamped into the frame near the mast. It identifies the exact build, which matters because the same model changes across production years.
- Make and model, read from the data plate rather than from memory.
- What the machine is doing wrong, not only which part you think you need. A symptom often points at a different component from the one that gets blamed.
- A photograph of the part or the area, if you have one. It resolves more calls than any amount of description.
If you do not have the serial number to hand, ring anyway. Our team can usually narrow it down from the model and the year.
Parts, servicing and the paperwork
Fitting a part is often not the end of the job. If a repair touches the lifting function, the machine may need a fresh thorough examination before it goes back to work. And if you run more than a handful of trucks, our fleet management reporting tracks parts spend per machine, which is usually how a truck that is quietly costing more than it is worth gets spotted.
If a machine is off the road and you need cover while it is repaired, short term hire can put a stand-in truck on site. If the machine has stopped and the work cannot wait, urgent and critical repairs is the faster route. Where the work is too big to do on your site, we can move the machine to a depot and back on our own lorries: see forklift transport.
Have the serial number to hand and we can usually identify the part on the first call.
Forklift parts: common questions
Eight depots across the UK
Our own engineers, out of our own depots - wherever you are, service comes from us.
Talk to us about forklift parts
Monday to Friday, 8:00am to 5:00pm. For a breakdown, our callout line runs 24/7.
Additional Services
Checkout our range of other machine services below
