Service Support

Acclaim Handling Limited, established in 1982, specialise in the hire, supply and maintenance of forklift trucks and other mechanical handling equipment, predominantly in the South of England. We have a reputation for value for money and service second to none, supported locally from our regional service centres.

Summary of Job:

• To assist in the daily administration of Regional service department.
• General administrative duties, including filing, emailing, timesheets, answering phones, Logging breakdowns, creating quotes, organising third party contractors.
• Covering Controller duties as and when required.
• Support the Service Manager as and when required.

Position Responsibilities:

General Admin duties as required

• Work alongside and assist Service Controllers of Service region.
• Covering controllers duties during annual leave.
• Point of contact for customers and suppliers, on phone or on email, receiving and communicating information as required, ensuring high level of customer satisfaction.
• Point of contact for customers, suppliers visiting the depot e.g. accepting deliveries.
• Point of contact for customers, suppliers visiting the depot e.g. accepting deliveries.
• Parts processing, ordering & booking parts onto Protean system .
• Responsible for logging jobs onto the protean system, as required, entering all job relevant information.
• Responsible for the administration of workshop related jobs, Prep for hire/sale & PDI.
• The raising of new quotes and chasing of aged quotes not authorised.
• Communicating with other internal departments where necessary.
• Complying with company Health & Safety.
• Organising through third parties and booking repair and testing of equipment as required by depots to comply with H & S requirements.
• Ordering and booking in of Engineers consumable items.
• General administrative duties, including but not limited to, filing, photocopying, answering telephones, etc.

Support the Service Manager as required

• Assist the service manager as required to aid in the smooth running of the service department.
• Any other reasonable duties related to this role.

If you would like to apply for this role, please submit your CV along with a covering letter to hr@acclaimhandling.com