How Acclaim Handling helped Totally Branded Find the Right Equipment For Their Operations

Acclaim Handling assisted Totally Branded in locating the right forklift to suit its operational requirements. After carrying out a site survey and fleet review, Jeremy Reeve suggested a Lonking CPD25X that fulfilled the necessary specifications, supporting the company’s everyday operations.

Totally Branded is a family-run promotional merchandise and branded clothing company based in Swaffham, Norfolk. The company supplies promotional products, corporate gifts, workwear, uniforms and branded clothing. It offers bespoke branding services, including printing and embroidery, to help businesses promote their brand.

• Warehouse space limitations: Totally Branded needed forklift equipment that could utilise the space in the warehouse.
• Growing Operational demands: With the business continuing to operate across its warehouse and site, having dependable equipment on hand was essential to meeting its day-to-day needs.
• Sustainability goals: Totally Branded aimed to enhance its sustainability and take advantage of its solar panels, which made an electric forklift a priority.

Jeremy Reeve visited Totally Branded to develop a first-hand understanding of how the forklift was used throughout the business and what specifications were needed. By examining the site and existing equipment, he was able to pinpoint the key requirements for a replacement truck and talk them through directly with the team.

Acclaim Handling supplied a Lonking CPD 25X under a contract hire agreement, and its specifications satisfied Totally Branded’s operational needs and budget.

The truck was chosen to fulfil the company’s operational needs, delivering the capability and specification required for daily tasks while staying within the agreed budget. Through the Contract Hire arrangement, Totally Branded gained access to appropriate, modern equipment without sacrificing the practical or financial needs of the business.

To support Totally Branded beyond the initial equipment supply, Acclaim Handling included planned maintenance, LOLER inspections, responsive breakdown support and dedicated account management. Operator training was also provided to ensure the team could use the new forklift safely and effectively.

• Increased Productivity: Totally Branded now operates a forklift that fits well with its warehouse and site operations. Having the right equipment on hand makes everyday handling tasks simpler to complete and helps the team work more efficiently.
• Ongoing Support: Acclaim Handling keeps providing continuous maintenance and responsive breakdown assistance as needed, which helps the forklift run reliably and reduces disruption.
• Greater Operator Satisfaction: The equipment’s improved suitability has helped cut downtime, enabling tasks to be completed more smoothly.

“Jeremy was super helpful… he offered us a Lonking CPD25X after consulting with full transparency. We have been massively impressed with the quality. Jeremy was even on site to oversee the delivery and give us a guide on how the truck works.”

Cody, Operations Director