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About the Client
Professor Puzzle is a games and puzzles business established in 2002. With offices in Twickenham and Chicago, a team in China and a warehouse in Fareham, the company has an international presence supported by its UK warehouse operation. Its product range includes puzzles, card games, party games and escape room games.
The Challenge
Professor Puzzle’s requirements extended beyond purchasing a forklift. The company owned equipment that required ongoing servicing and wanted access to a team it could contact for advice as its warehouse plans developed.
Alongside these servicing requirements, the business needed a new, good value forklift. Its ongoing racking project also created a need for support that considered the wider warehouse operation.
Acclaim Handling’s role was to bring these requirements together: supply a new electric forklift, service the customer’s existing equipment and provide a consistent point of contact for future projects.
Our Assessment
The relationship began with a door knock from Jason Wiles, who introduced himself and Acclaim Handling and left an information pack.
Over the following two years, Jason and the Portsmouth branch team developed a great working relationship with Professor Puzzle through equipment servicing, the forklift sale and discussions about warehouse expansion.
This continuous contact gave the customer access to advice across several areas of its operation. Jason’s involvement in their racking project demonstrates how the relationship has developed beyond the initial introduction and equipment supply.
Our Solution
The solution combined equipment supply with a local service relationship, giving Professor Puzzle a familiar team it could approach for current requirements and future warehouse projects.
Equipment Supplied
Acclaim Handling supplied Professor Puzzle with a new Lonking electric forklift, alongside servicing for equipment the customer already owned.
Why This Solution Was Recommended
Value for money is a clear theme in Professor Puzzle’s feedback. The customer described the Lonking LG18B N Series as “a very good truck for the money”, a very positive endorsement.
The wider service offering was also important. Professor Puzzle highlighted the team’s professional service, accessibility and advice, showing the value of having equipment supply and ongoing support available through one provider.
Delivery & Implementation
Jason and the Portsmouth branch team supplied the new Lonking electric forklift as part of the developing customer relationship.
Support continued beyond the sale, with Acclaim Handling servicing Professor Puzzle’s existing equipment and remaining involved in discussions about warehouse development.
Ongoing Support
Professor Puzzle continues to work with Jason and the Portsmouth team for servicing and advice. This includes:
- Equipment servicing: Support for the equipment Professor Puzzle already
- Direct communication: Access to a familiar team for questions and
- Warehouse development support: Advice on projects to expand the warehouse.
- Racking project involvement: Continued input from Jason on the ongoing
Professor Puzzle is also considering purchasing an electric pallet truck from Acclaim Handling, creating an opportunity to develop the relationship further.
Success Factors + Outcomes
- The customer’s feedback highlights several positive outcomes:
Customer Feedback Outcome The new Lonking electric forklift is considered very good value for money. Positive equipment purchase Acclaim Handling services Professor Puzzle’s existing equipment. Continuing servicing support The customer reports being able to contact Jason and his team for professional service and advice. Accessible advice Jason remains involved in the ongoing racking project. Support for warehouse development Professor Puzzle is considering an electric pallet truck from Acclaim Handling. Potential further investment These outcomes demonstrate customer satisfaction with both the equipment supplied and the wider working relationship.
Testimonial
“Overall, I find that Acclaim Handling offers an array of services and solutions and is very easy to work with.”
Professor Puzzle Limited
Why This Project Was Successful
This project brought together a positively received equipment purchase and an ongoing local support relationship.
Jason’s initial visit opened the conversation. Since then, the Portsmouth team has supported Professor Puzzle through equipment servicing, the supply of a new Lonking electric forklift and advice on warehouse development.
The customer’s feedback highlights the value of this combination: competitively priced equipment, an accessible team and support that can develop alongside the business.
Related Services
· Forklift Sales
· Forklift Servicing
· Electric Pallet Trucks
· Warehouse Racking Systems
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